Frequently asked questions

Are your mugs dishwasher/microwave safe?
Yes. You can put the mugs in the dishwasher and microwave. I do suggest placing in the top rack of your dishwasher or hand washing if possible.

Custom and personalized orders
Yes. I do personal orders on a case by case basis. It generally takes 4-6 weeks to turn around one product. Please allow ample timing for products to be done. There are cases, beyond my control, where a product would be mis-fired, and therefor not done in time. Please account for this as well. I will make every effort to remedy and issues during the production process.

Wholesale availability
I am currently unable to do wholesale, or large production orders. Please contact me to see if your order would be workable.

Do you ship international?
Yes, however, the buyer will be responsible for all customs and duties upon arrival. I can not estimate the cost to the buyer. Please be aware that it will cost extra to receive your item.

Shipping

Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment options

Secure options

PayPal, Mastercard, Visa, American Express, Discover

Accepts Etsy Gift Cards and Etsy Credits. Etsy keeps your payment information secure. Etsy shops never receive your credit card information

Returns & exchanges

I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery.

I don't accept cancellations
But please contact me if you have any problems with your order.

The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

• Custom or personalized orders

• Items on sale

Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Classes

Insurance Waiver
To participate in my classes you must fill out this insurance waiver.